Our primary focus is providing Membership Services in alignment with the values of our organization. This Refund Policy outlines the circumstances under which refunds may be issued and the process for refund requests.
1. Membership Services
Membership fees and related charges are non-refundable except in cases of exceptional circumstances, as determined at the sole discretion of the District's office-bearers.
2. Exceptional Circumstances
Refunds may be considered in cases such as:
- Duplicate payments.
- Errors in transaction processing attributable to the District.
- Membership cancellation due to unforeseen circumstances within 30 days of payment, subject to review and approval.
3. Refund Request Procedure
Members requesting a refund must submit a written application to the District Office via email to scottishfreemasonryinindia@gmail.com or by post to Freemasons Hall,Damodardas Sukhadwalla Marg,Opp Sterling Cinema,Fort,Mumbai,Maharashtra 400001.
The application must include the following:
- Full Name of Member
- Membership ID or Transaction ID
- Payment Details (date, amount, and mode of payment)
- Reason for requesting a refund
The District will acknowledge receipt of the refund request within 3 working days.
4. Refund Processing
- Approved refunds will be creditied within 7 working days to the original mode of payment.
- Refunds will be made via the same payment method used for the original transaction unless otherwise requested and agreed upon.
- Transaction charges or processing fees incurred during payment may be deducted from the refund amount.
5. General Terms
- The District is not responsible for delays caused by third-party financial institutions or intermediaries.
- No refund claims will be entertained after 60 days from the date of payment.
- The District reserves the right to amend this policy at any time without prior notice.
6. Disclaimer
The District Website is produced and made available in absolute good faith. Neither the District nor any of its Trustees, Office-bearers, or members provide representations or warranties of any kind, whether express or implied, regarding the content of the website or linked websites. The District is not liable for any inaccuracies or omissions, and all warranties and representations are expressly excluded to the fullest extent permitted by law.